Remembering the Renault Scenic II in South Africa

By: CAR magazine

The Renault Scenic II made a strong impression on South Africans. We’ve put together an overview of the French family car’s time on local shores. 

The Renault Scenic II MPV (multi-purpose vehicle) made its mark in South Africa when it replaced the outgoing first-generation Scenic. Known for its practicality, spaciousness, and innovative design, the Scenic II was a significant player in the family car segment. However, its journey in South Africa was a mixed bag of praise and criticism, influenced by its performance, import origins, and aftersales service.

renault, scenic
Image: Renault SA

Brief Overview

The Renault Scenic II was available in South Africa from 2004 until 2009. It was imported from France, where Renault has its headquarters and primary manufacturing facilities. The Scenic II arrived as an alternative in the MPV segment, offering advanced features and various engine options to cater to different needs.

Among the various models available, the 1.9 dCi Prestige stood out as the sweet spot in the Scenic II range. This model was favoured for its blend of performance, efficiency, and value. The 1.9-litre dCi engine was a turbocharged diesel unit that delivered impressive power and torque, making it a versatile choice for both urban and long-distance driving.

Related: Buying Used – Renault Scenic II (2004 – 2009)

The 1.9 dCi engine produced a respectable 88 kW and a substantial 300 N.m of torque. This torque-rich performance resulted from the turbocharging technology and the engine’s efficient design, which provided strong low-end grunt and smooth power delivery. The fuel economy of the 1.9 dCi Prestige was another highlight, with a rating of approximately 6.0 L/100 km, making it an economical option for families and long commutes.

The impressive torque output of the 1.9 dCi engine was primarily due to its common rail direct injection system and turbocharger. These technologies allowed for better air and fuel mixture control, resulting in more efficient combustion and higher torque at lower engine speeds. This made the Scenic II particularly adept at handling various driving conditions with ease.

renault, scenic
Image: Renault SA

Impact of Aftersales Service on Public Perception

Despite the positive aspects of the Renault Scenic II, the vehicle’s reputation in South Africa was marred by issues related to aftersales service. Many owners reported dissatisfaction with the availability of parts, service quality, and responsiveness of Renault’s service centres. This poor aftersales service significantly impacted the local public’s perception of the French brand.

Renault’s struggle to provide consistent and reliable service support led to frustration among not only Scenic II owners, but those owning other Renault products. Common complaints included long waiting times for parts, inadequate service facilities, and a lack of skilled technicians familiar with Renault’s advanced technologies. These issues not only affected the ownership experience, but also eroded trust in the brand’s commitment to customer satisfaction.

The Renault Scenic II had the potential to be a standout MPV in the South African market, thanks to its innovative design, practical features, and especially the efficient 1.9 dCi Prestige model. However, the impact of poor aftersales service overshadowed these positives, leading to a decline in the brand’s reputation. As a result, while the Scenic II offered a compelling package, the ownership experience was marred by service-related challenges, highlighting the critical importance of robust aftersales support in maintaining customer trust and satisfaction.

renault, scenic
Image: Renault SA

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