Delta has introduced a R3-million warranty system across its dealer network that the manufacturer says will improve service levels and efficiency.

Delta has introduced a R3-million warranty system across its dealer network that the manufacturer says will improve service levels and efficiency.

The company has switched its mainframe-based warranty system to a client server-based computer system, which provides access to 185 dealerships across South Africa and in a number of neighbouring countries.

Delta’s new director of aftersales, Doug Harrison, said the primary benefit of the new system was a streamlined and vastly improved claim and payment system for aftermarket claims. This would result in substantial long-term benefits for customers.

“The system has also been configured to generate statistics about our products. With the use of this statistical data, we are now in a better position to continuously assess and improve our products to the benefit of our customers,” he said.

Harrison said the system enabled dealers to document long-term histories of the vehicles they serviced, thereby being able to offer better customer and product service.

“In addition, we intend using the captured data for product research purposes,” he said.

Delta said other benefits included the accommodation of a more sophisticated parts pricing system, full integration with existing dealer systems, immediate warranty validations for vehicles, real time statistical reporting to management, dealers and suppliers, and the provision of direct links to suppliers.