Chinese automaker Jetour has reinforced its commitment to parts availability and aftersales support in South Africa.
Jetour South Africa has announced local aftersales support and parts availability “remain a priority”. Before the Chinese automaker’s launch two years ago, initially entering our market with the Dashing and X70 Plus, the brand built a 5 000 m² parts distribution centre in Midrand, Johannesburg, to support its growing national dealer network. To date, this facility supports over 55 national dealerships with parts for all models sold in South Africa. Despite falling under the Chery Group umbrella, Jetour operates independently in South Africa.
Average repair turnaround times in South Africa among automotive brands tend to range from 22-48 days, according to dealer management software Automatrix. Jetour says its local arm has recorded a 28-day average. So, with the firm’s investment in parts storage and quantity, in 2026, it has so far had a 97-98% parts fill rate across its facilities. This means that the majority of all parts ordered by dealerships could be delivered from available stock in the country, lessening the need for overseas ordering and long waiting periods.
- Also read: Jetour T1 and T2 to be built in SA from 2027
Said Shaun Steynberg, Head of Marketing for Jetour South Africa, “Parts availability and aftersales support were never aspects we intended to address once we had established ourselves in the market. They were important considerations in our planning before we launched locally. Rather than viewing aftersales as an extension of the vehicle sales process, we consider it an integral part of the ownership experience, one that requires investment, planning and ongoing commitment long before a customer walks into a dealership.”
Browse thousands of new and used vehicles here with CARmag!
