Mitsubishi Motors South Africa says it has extended all active warranties and service plans by 21 days as the country starts its lockdown over the COVID-19 outbreak.
“We are 100 percent committed in doing our share to clamp down on the spread of the deadly coronavirus. All our Mitsubishi Motors SA dealerships, workshops and service centres will be closed for the duration of the lockdown announced by South African president Cyril Ramaphosa,” said Nic Campbell, general manager of Mitsubishi Motors SA.
“However, MMSA realises this might cause a different problem for Mitsubishi owners who need to have their vehicles serviced during this time, especially those [who] have come to the end of their vehicles’ original warranties and would have had them serviced during the lockdown period,” he said.
“We have therefore extended all active manufacturer warranties by 21 days so that owners can still have their vehicles repaired as per the policy documented and disclosed in the warranty and service book should relevant repairs be required during the lockdown,” Campbell added.
This, the Japanese firm’s local arm points out, also includes service and maintenance plans, provided the maximum covered distance has not been reached and that all maintenance and services are up to date (and carried out at accredited dealers).
“If the limit has been reached during the lockdown, each case will be considered on its own merit,” Campbell added.
The extensions include warranties on replaced components as well as workmanship, normally covered by an additional guarantee, for all Mitsubishi vehicles sold and maintained through the dealership network.
“At Mitsubishi Motors South Africa, nothing is more important to us than the safety of our customers and their families, and this includes maintenance and repairs during the now extended warranty period,” Campbell said.